The entity PlayTour Barcelona is committed to making its website accessible in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of public sector websites and mobile applications.

This accessibility statement applies to the website https://playtoureurope.com/contact/.

Compliance Status

This website is partially compliant with RD 1112/2018 due to the exceptions and non-compliance of the aspects listed below.

Non-accessible Content

The content listed below is not accessible due to the following:

Non-compliance with RD 1112/2018

• There are logos and images with incorrect or confusing alternative text and complex images without textual description [requirement number 9.1.1.1 Non-text content, of UNE-EN 301549:2022].
• There are lists created incorrectly (without list tags), tables with incorrectly labeled cells, and invisible labels in form elements [requirement number 9.1.3.1 Info and relationships, of UNE-EN 301549:2022].
• There are tables not adapted to small screen sizes and form fields that do not display correctly on small screen sizes [requirement number 9.1.4.10 Reflow, of UNE-EN 301549:2022].
• There is text that does not display correctly when changing line spacing and heights [requirement number 9.1.4.12 Text spacing, of UNE-EN 301549:2022].
• There are elements that are not accessible by keyboard, such as links to social networks, the text editor for comments, elements for sorting search results, pagination of search results, or calendar arrows [requirement number 9.2.1.1 Keyboard, of UNE-EN 301549:2022].
• There are elements that do not receive focus and therefore cannot be interacted with using the keyboard, for example [requirement number 9.2.4.3 Focus order, of UNE-EN 301549:2022].
• There are links where their function is not correctly identified (they have an inadequate description, too generic text, an inadequate title…). [requirement number 9.2.4.4 Link purpose, of UNE-EN 301549:2022].
• There are headings with repeated and/or non-descriptive text [requirement number 9.2.4.6 Headings and labels, of UNE-EN 301549:2022].
• There are images, infographics, link or button texts, headline texts, and content that are not translated into other languages [requirement number 9.3.1.2 Language of parts, of UNE-EN 301549:2022].
• On some pages, the same icon is being used for different purposes, which generates confusion [requirement number 9.3.2.4 Consistent identification, of UNE-EN 301549:2022].
• There are non-descriptive error messages, or error messages that are not grouped into a single message, as well as a lack of suggestions in forms to fill in fields correctly [requirement number 9.3.3.1 Error identification, of UNE-EN 301549:2022].
• There are forms with mandatory fields where the user is not informed of this, as well as fields lacking a textual example of the field format (such as the National ID/DNI) [requirement number 9.3.3.2 Labels and instructions, of UNE-EN 301549:2022].
• There are form fields where an error is reported when an incorrect value is entered but no suggestion for its correction is provided [requirement number 9.3.3.3 Error suggestion, of UNE-EN 301549:2022].
• There are pages with syntax errors and therefore some assistive technology may not correctly interpret the content (duplicate page IDs, unclosed tags, incorrect tag construction…). [requirement number 9.4.1.1 Parsing, of UNE-EN 301549:2022].
• There are pages where assistive technologies will not be able to obtain information, interact, and be aware of the state of user interface controls, such as help messages, action result status messages, link attributes, page language images… which cannot be read by screen readers at the moment they appear [requirement number 9.4.1.2 Name, role, value of UNE-EN 301549:2022].
• There could be occasional editing errors on some web pages.

Disproportionate Burden

Not applicable.

Content Not Within the Scope of Applicable Legislation

There could be office files in PDF or other formats published before September 20, 2018, that do not fully meet all accessibility requirements. Although an effort has been made to ensure most of them do.

Preparation of this Accessibility Statement

This statement was prepared on July 10, 2025.

The method used to prepare the statement was a self-assessment carried out by the entity itself.

Last review of the statement: July 10, 2025.

Observations and Contact Details

You can make communications regarding accessibility requirements (article 10.2.a) of RD 1112/2018) such as:

• reporting any possible non-compliance by this website
• conveying other difficulties in accessing content
• formulating any other query or suggestion for improvement regarding the accessibility of the website

Through the following contact form.

You can present:

• a Complaint regarding compliance with the requirements of RD 1112/2018 or
• a Request for Accessible Information regarding:
  • contents that are excluded from the scope of application of RD 1112/2018 as established by article 3, section 4
  • contents that are exempt from compliance with accessibility requirements because they impose a disproportionate burden.

In the Request for accessible information, the facts, reasons, and request must be clearly specified to allow verification that it is a reasonable and legitimate request.

Optional Content

This website applies the requirements of the Standard UNE-EN 301549:2022 considering the exceptions of RD 1112/2018.

The last accessibility review was carried out on July 10, 2025.

The website is optimized for Microsoft Internet Explorer 8.0 or higher browsers and the latest current versions of FireFox, Safari, Opera, and Google Chrome. The minimum recommended web resolution is 1280×1024.

The website is designed for Responsive display, so it displays optimally on tablet and mobile devices. On these devices, it is optimized for display in the latest current versions of Chrome for mobile, Firefox for mobile, Safari mobile, Opera Mini, and native Android browser.